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Latest News
Charter UK’s prize winner enjoys luxury Spa Break
9th Oct 2008
Charter UK is delighted to announce that Julian Osborne of Alliance and Leicester is the lucky winner of our prize draw at the recent Call Centre Expo 08. Mr Osborne and his wife will be going on a two-night break at Careys Manor Hotel and SenSpa in the New Forest.
Award-winning Careys Manor offers luxury accommodation in beautiful surroundings and a state-of-the-art Thai Spa. The prize includes treatments and Mr Osborne was particularly pleased with the timing, “It is both my birthday and my wife’s in the coming weeks, so this is the ideal opportunity to spoil ourselves.”
As a Senior Marketing Manager for Alliance and Leicester, Mr Osborne is responsible for the correct application of the company’s marketing data. He visited Call Centre Expo in conjunction with attending the TPS Forum and was drawn to the Charter UK stand to find out more about our complaints management software and the latest developments in Charter Continuum.
Charter UK Marketing Manager Andrew Aldred commented “We are really pleased with how the Call Centre Expo event went for us and the response to our prize draw.”
Merged consumer body begins work
1st Oct 2008
A new consumer watchdog, made up of merged bodies the National Consumer Council, Energywatch and Postwatch, begins its work on Wednesday.
FOS set to name and shame companies
Sep 2008
The Financial Ombudsman Service (FOS) today (25th September 2008) releases proposals for the way it will implement its decision to publish data on the complaints it handles about named financial businesses.
National Customer Service Awards – winners announced!
Sep 2008
Charter UK would like to congratulate all the winners and finalists of the National Customer Service Awards which was held on Tuesday 23rd September at the Grosvenor House Hotel in London.
We’d especially like to recognise all our customers who were nominated for an award – especially Daniel Opoku of Southwest Trains who won the ICS Frontline Customer Service Professional of the year and Jill Jones of Thames Water who received the Lifetime Achievement award.
OFT says bank charges are unfair
August 2008
The main UK banks have been told by the Office of Fair Trading that their overdraft charges are probably unfair.
The OFT’s view is revealed in a confidential memo circulated among senior staff at RBS/Natwest. The regulator tells RBS it has ‘serious concerns’ that’s its overdraft terms might be unfair to its customers.
Utilities ignore complaints says survey
July 2008
Most small business owners have lodged a complaint with their gas or electricity supplier, and half have yet ro receive a satisfactory response, according to new figures.
Ofcom aims to improve customer complaint handling by telecoms firms
July 2008
Ofcom yesterday outlined options for improving the way in which consumer complaints are handled.
Ofcom receives thousands of complaints every week from consumers who are dissatisfied with their experience in the communications sector. However, research shows that consumer awareness of complaints handling procedures is low with less than fifty per cent aware of communications providers’ Codes of Practice for complaints.
Overdraft complaints frozen again
July 2008
Banks have been given another six months grace to put off dealing with customers who want their overdraft charges refunded.
The Financial Services Authority (FSA) has extended a decision which it first put in place a year ago. The FSA said it had done this to help the courts decide the fairness of bank overdraft fees.Major new survey reveals companies are trying harder to keep customers happy
July 2008
More consumers are declaring themselves pleased with the way they are treated despite higher prices and tighter budgets, according to the latest national measure of customer satisfaction by the Institute of Customer Service (ICS).
New standard raises the bar for public services
March 2008
Minister for Transformational Government Tom Watson today launched the new Customer Service Excellence (CSE) standard – a practical tool to support and drive public services that are more responsive to people's needs.
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