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Charter Reporter

World Class Customer Service powered by Continuum™

Charter Reporter

Designed to provide powerful data analysis and management reporting functionality, Charter Reporter brings the World's leading OLAP reporting tool, BusinessObjects®, into the Charter Continuum suite.

BusinessObjects offers report scheduling, ad hoc query capabilities and distribution via pdf or a web browser.  It also provides the ability to combine data gathered by the Customer Service department with key information from other departments.

A Charter Continuum 'Universe' is created and fine-tuned for each customer, ensuring every field in Charter Continuum is available for reporting.  Charter Reporter is used for building and running standard reports, ad hoc queries, drill-down and data export.

Examples of the reports available include; the full FSA (Financial Services Authority) return as part of Charter’s FSA module and High level trend and root cause analysis reports.