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Call Logging Software

Solutions provided by Charter UK enable companies worldwide

Call logging technology is the fastest growing tool amongst businesses and companies, and it is because of these two main reasons:

• People call 3-4 times as often when the call is free and is available 24 hours a day.
• Real estate agents are tired of losing leads because they are not in the office, unable to pick up the phone, the caller just hangs up or someone wrote the wrong message so unable to follow the lead.

The business world is moving fast, so most potential buyers drive around areas they like and write down all the telephone numbers off the property sign riders. Then, after work (when 30-40% of phone calls are made) they call them. When the first retailer on the list isn’t there, they hang up and call the next.

So, what is the solution to this problem? Call logging will take every call and make you aware of the customer contact, no matter where you are. With call logging, anytime anyone calls, you will be informed within seconds by:

• Pager
• Text message
• Email
• Faxed report

This message from call logging will tell you which property was called and the callers telephone number.

Call logging technology is one of the most efficient ways to provide potential leads what they want, when they want it.

The typical call logging system relies on an 800 number tied to a specific numerical code for each of your listings. When a caller dials your 800 number and the specific code from an ad or sign, the caller hears a detailed description of the property on which they called. The 800 number entitles you to the information about the caller, including their phone number and address. Even if the caller has blocked their number with Caller ID or if they're calling from an unlisted number, the fact they called your 800 number entitles you to their information.

One of the biggest challenges we face when we receive a sign call or ad call is the caller's desire to grab the information and then hang up. Potential leads are much more likely to call a pre-recorded message because they believe they will not have to talk to an agent.

Therefore to stop these things re-occurring, many businesses are using call logging.